Articles from Parloa

Parloa, a leader in Agentic AI for customer experience, today announced an integration with Verint (NASDAQ: VRNT), the CX Automation Company™, between Parloa's AI Agent Management Platform (AMP) and Verint’s CX Automation Platform. This integration highlights the importance of building a truly hybrid workforce between human and AI agents. Enterprises can launch AMP as an endlessly scalable, always-on and fully elastic team of customizable AI agents deployed, managed and coached alongside human agents within Verint's Workforce Engagement (WFE) solutions.

Parloa, an innovator in Agentic AI for customer experience, today announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.

Parloa, a leader in AI-powered automation for customer service, today announced two additions to its U.S.-based sales team. Frank Benson has joined the company as its new Director of Strategic Accounts, and Dorothy Copeland is now Parloa’s Senior Vice President (SVP) of Partner Ecosystem. These hires underscore Parloa’s growth trajectory and commitment to expansion in the U.S., a key market for the company. Both enterprise technology executives bring decades of experience in high-growth technology companies. They are based in Parloa’s New York City office.